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FAQ's

What does it mean to be Certified Organic?
Certified Organic is your only guarantee that the ingredients in your products are 100% natural, and produced without animal testing, GM ingredients, controversial chemicals, paragons, phthalates and synthetic ingredients. To be certified, products undergo rigorous testing to ensure the ingredients are natural, and that the products contain specified amounts of Certified Organic ingredients, depending on the certifying body.
Who is Zuii Organic certified by?
Zuii’s entire range has been awarded the highest globally recognised organic certifications - BDIH, COSMOS & NASAA Organic. Our ingredients must meet a minimum of 95% Certified Organic, while the remaining 5% must be of a natural origin. The use of chemical or synthetic ingredients are prohibited from our range
Why should I use Certified Organic products?
Compared to conventional products, Certified Organic cosmetics and body products are much better for your health and the environment. Have you ever looked at the ingredients on your makeup and body care? You’ll probably notice some harmful chemicals with the ability to absorb into your skin, enter your bloodstream, and cause all sorts of problems from headaches to kidney damage. Even natural products may include harmful preservatives and preparation aids, so it’s essential to look for products that are Certified Organic, and will not damage your health. In fact, Certified Organic ingredients are known to sooth, protect and improve the health of your skin. For example, essential oils hydrate the deeper layers of your skin, and fruit extracts can smooth the appearance of fine lines and wrinkles. Organic agriculture is also a very important part of conserving the environment. It ensures soil stays healthy, and uses less energy than conventional farming. While conventional farmers use synthetic chemicals and pesticides to keep their crops healthy, organic farmers use mulching and/or mechanical controls (e.g. crop rotation, fences) to manage weeds and pests. This ensures the soil stays healthy and can thrive on its own. In addition, administering chemicals is an energy intensive process, so by forgoing these controls, organic farmers also save a great deal of energy.
What makes Zuii so different to other Certified Organic cosmetic companies?
With Zuii, you don’t have to compromise on performance to wear Certified Organic makeup. Our products perform to a professional cosmetic grade, so you can get the coverage, colour and longevity of a traditional product, without risking the health of your skin. Zuii is also the world’s first flora-based makeup and body care range. Our products are made from a base of real flowers. Yes, that’s right - you'll be wearing flowers on your face!
Does Zuii use Bismuth Oxychloride in their products?
NO! ZUII DOES NOT BELIEVE THIS IS AN INGREDIENT THAT SHOULD BE USED ON YOUR SKIN. MANY MINERAL MAKEUP RANGES USE THIS INGREDIENT AS IT MAKES THE SKIN APPEAR TO HAVE A ‘HEALTHY’ SHEEN, AND HELPS MAKEUP STICK TO YOUR SKIN. THIS INGREDIENT SELDOM OCCURS IN NATURE AND IS KNOWN TO GET STUCK IN PORES AND CAUSE IRRITATION.
Does Zuii contain Talc?
NO! ZUII DOES NOT USE TALC IN OUR PRODUCTS. IN MOST CONVENTIONAL LINES OF MAKEUP, TALC IS USED AS AN ANTI-CAKING AGENT AND TO IMPROVE THE FEEL OF POWDERS AND LIPSTICKS. THERE IS MUCH CONTROVERSY OVER WHETHER THIS INGREDIENT CAUSES CANCER, AND EVIDENCE IS INCONCLUSIVE. THEREFORE, WE DO NOT WANT TO RISK CONSUMERS’ HEALTH BY INCLUDING THIS INGREDIENT IN OUR RANGE.
Does Zuii use nanoparticles?
NO! WE DO NOT USE ANY NANOPARTICLE INGREDIENTS IN OUR RANGE. MANY NANOPARTICLE INGREDIENTS HAVE BEEN LINKED TO CANCER AND OTHER HEALTH ISSUES, SO WE STRONGLY DISAGREE WITH THE USE OF NANOPARTICLE TECHNOLOGY.
Are nuts used in the processing of the Zuii range?
AS WE USE NUT-BASED OILS IN SOME OF OUR CERTIFIED ORGANIC PRODUCTS, IT CAN BE DIFFICULT TO GUARANTEE OUR PRODUCTS ARE COMPLETELY NUT FREE. PLEASE CHECK THE INDIVIDUAL INGREDIENT LISTINGS FOR MORE INFORMATION. WE INVITE YOU TO GET IN TOUCH WITH US IF YOU WOULD LIKE TO ENQUIRE ABOUT WHICH PRODUCTS ARE SAFE FOR YOU TO TEST.
Do Zuii products contain alcohol?
ZUII ONLY USES THE GOOD STUFF IN OUR RANGE. CONTRARY TO POPULAR BELIEF, THERE ARE GOOD TYPES OF ALCOHOL, LIKE CETEARYL AND BEHENYL. GOOD ALCOHOLS PROTECT THE SKIN AND RETAIN MOISTURE, WHICH IS WHY WE USE THEM TO HOLD OUR PRODUCTS TOGETHER. THEY BEAR NO RELATION TO ETHANOL ALCOHOL THAT MAKES YOU DRUNK, OR THE METHANOL AND BENZYL ALCOHOL THAT DRIES OUT YOUR SKIN.
Is the Glycerine in Zuii products animal-free?
YES! ZUII GLYCERINE IS PLANT-BASED AND NOT FROM ANY ANIMAL OR ANIMAL BY-PRODUCT. OUR PRODUCTS ARE CRUELTY FREE, PLUS WE HAVE VEGAN FRIENDLY AND CERTIFIED VEGAN OPTIONS.
Does Zuii use Petroleum-based ingredients?
NO! ZUII DOES NOT USE PETROLEUM-BASED INGREDIENTS IN OUR RANGE. PETROCHEMICALS PENETRATE THE SKIN AND BUILD UP IN YOUR BODY. THEY HAVE BEEN LINKED TO SOME CANCERS, AND MAY CLOG YOUR PORES AND PREVENT THE SKIN FROM BREATHING.
Does Zuii use preservatives?
NO! ZUII DOES NOT USE ANY PRESERVATIVES IN OUR RANGE. IN FACT, DUE TO THE SYNERGY OF OUR CERTIFIED ORGANIC INGREDIENTS, NO PRESERVATIVES ARE REQUIRED.
Does Zuii use Propylene Glycol?
NO! ZUII DOES NOT USE PROPYLENE GLYCOL IN OUR RANGE. THIS INGREDIENT IS COMMONLY USED IN LIQUID FOUNDATIONS, LIPSTICKS AND MOISTURISERS, AND (IRONICALLY) DRIES OUT THE SKIN OVER TIME.
Are Zuii Products GMO Free?
Yes! Zuii does not use any ingredients that are derived from genetically modified crops. There are concerns that ingredients derived from Genetically Modified Organisms pose serious health risks when absorbed into the skin. Therefore, we choose to avoid these ingredients.
What is a flora product?
Zuii products are often titled with the word ‘Flora’ because we use a blend of floral ingredients as the base to our products. We take Rose, Jasmine and Chamomile flowers and crush them into a fine powder to create a unique and nourishing base to our powdered products.
What gives Zuii its floral scent?
We do not use any artificial scents to develop our beautiful smelling products. In fact, our products smell naturally delicious due to the high quality natural ingredients and flowers we use. When you smell citrus in your body wash, for example, that’s because it contains grapefruit, lemon and bergamot!
Are Zuii products Gluten Free?
Although we cannot 100% guarantee our raw ingredients don't contain traces if Gluten, our products are considered Gluten Free.
Are Zuii products Vegan Friendly?
We are thrilled to be able to offer Vegan Friendly options within our range. Our entire Self Tan & Skin Care range is Vegan, but there are a few exceptions in our makeup range - all vegan products will be listed on their product page. Rest assured, we are always working to find Vegan ingredient alternatives. Feel free to contact us if you have any questions about a product and its ingredients.
Are Zuii products Cruelty Free?
Yes! Zuii is Certified Cruelty Free. We do not test on animals under any circumstances. Not only do we believe animal testing is cruel, we also acknowledge its immense limitations compared with non-animal alternatives, such as cell-based tests and sophisticated computer models.
Will Zuii makeup clog my pores?
Great news! Zuii will not clog your pores as our Certified Organic range does not contain the nasties that support bacteria. Our products are non-comedogenic and allow you to create flawless coverage without feeling like you’re wearing heavy makeup.
Is Zuii safe to use while pregnant?
While Zuii are some of the safest products to use during pregnancy, we still always recommend you speak to you doctor before using products if you are pregnant. But in general terms, being Certified Organic does mean our products are the safest possible to use while pregnant.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?
Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.
Why does the Zuii packaging say 'Do Not Digest'?
We understand that a ‘Do Not Digest’ label on our packaging may be confusing. However, this only relates the packaging of our products and is an EU requirement due to the small packaging componentry. Zuii Organic products are fully Certified Organic with food grade ingredients
What can I do if my product doesn’t meet my expectations or is damaged in transit?
Here at Zuii, we want you to be completely happy with your purchase. Please refer to our Returns page for information on how to return or exchange your product. Please note, choose colours carefully as we do not refund or exchange for incorrect colour choice. Use our Colour Match service to have our makeup artist select the right shades for you. DISCLAIMER: if your product is faulty you must alert us within 7 days of receiving your package so we can organise a refund or exchange.
What is Zuii's policy for shipping to a third party?
We love sending gifts on your behalf! If you would like to order our products for someone special, you can request a different shipping address. Simply unselect the option “ship to the same address” and enter the recipient's address. All order confirmations will be emailed to your email. If you would like a little note put into the parcel on your behalf, be sure to leave this in your order notes!
How long will my order take to arrive?
Delivery times are dependent on where you live, and what ongoing world events are in play. Please visit our Shipping page for a complete protect on expect delivery times worldwide.
What are the delivery charges of my order?
We make every effort to reduce delivery charges while still offering a speedy and reliable service. Your shipping cost will depend on the product/s you have purchased, the shipping option you have chosen and where you are located in the world. Please visit our Shipping page for more information.
How can I change or cancel my order?
If you wish to cancel or change your order prior to dispatchment, please email our customer service team or phone (07) 5596 2319. Please note: if your order has already left our warehouse upon you getting in touch with any order changes, we will unfortunately not be able to help with the request.
How do I track my order and order history?
Once your order is dispatched from our warehouse, you will receive an email confirmaton with your tracking details attached. You can then track your order via the shipping company’s online website -- or simply by clicking on the listed tracking number. If you cannot locate this email or want to see your order history, you can do so by signing into your account via our website.
What can I do if products are unavailable?
We work tirelessly to ensure that our products are never out of stock, and if they we can assure you we are already back in the reformulation stage to put it back on the shelf as soon as we possibly can. In the unlikely event that the product you are shopping for is out of stock, please get in touch with one of our friendly customer service team members to figure out a solution.
How can I pay for an order?
Once you have completed your order, you will be able to pay in the checkout section. Payment can be made with Visa, Mastercard or PayPal -- and in certain regions, Afterpay is also available.
How secure is credit card and payment info?
Zuii has taken all reasonable measures to ensure your personal and credit card details are safe at all times.